Constituent Services
Our office is here to help you navigate issues with Illinois State Agencies. We offer this assistance completely free of charge.
For free assistance please call: 708.956.7563
Or visit our District Office located at: 6901 Cermak Rd, Berwyn, IL
Here is a list of some services that residents of the 21st District can turn to for assistance from the Office of State Representative Abdelnasser Rashid:
Illinois Department of Human Services (IDHS)
Resolving application issues for SNAP or TANF benefits
Accessing emergency services for families facing homelessness
Help with applying for Low-Income Home Energy Assistance Program (LIHEAP)
Case management for people with developmental disabilities
Illinois Department of Aging (IDoA)
Help accessing the Community Care Program (CCP) for in-home services
Guidance on Adult Protective Services for elder abuse or neglect
Navigating the Benefits Access Program for seniors (reduced transit fares, license plate discounts)
Illinois Secretary of State (SOS)
Resolving issues related driver’s license or car registration
Resolving issues related to notary applications
Clarifying requirements for out-of-state title transfers
Issues with commercial driver’s licenses (CDL)
Assistance with obtaining special license plates (e.g., veteran, disability, organizational)
Illinois Housing Development Authority (IHDA)
Assistance with rental assistance programs, including eviction prevention
Guidance on applying for affordable housing units
Help with state-run mortgage assistance programs
Resolving issues related to landlord-tenant disputes
Illinois Department of Public Health (IDPH)
Investigating foodborne illness complaints
Help with accessing free or low-cost health screenings
Reporting health hazards or unsafe living conditions for mobile homes
Illinois State Police (ISP)
Assistance with denied or delayed FOID card applications
Guidance on expunging or sealing criminal records
Illinois Department of Healthcare and Family Services (HFS)
Navigating the application process for Medicaid or CHIP
Issues with Medicaid Managed Care Organizations (MCOs)
Assistance with medical coverage for undocumented children
Addressing delays in Medicaid benefit approvals or changes in coverage
Illinois Department of Financial and Professional Regulation (IDFPR)
Addressing delays in professional license renewals or reinstatements
Resolving disputes related to licensed professions (e.g., doctors, nurses, real estate agents)
Investigating predatory lending practices
Assistance with licensing for small businesses (e.g., barbers, cosmetologists, contractors)
Attorney General
Filing complaints about price gouging or unfair business practices
Help with mediation in landlord-tenant disputes*
Help accessing crime victim compensation programs
Filing complaints about discrimination or civil rights violations
Illinois Environmental Protection Agency (IEPA)
Complaints about air or water pollution
Assistance with vehicle emissions testing issues
Illinois Department of Natural Resources (IDNR)
Assistance with permits for hunting, fishing, and boating
Guidance on conservation easements or land preservation programs
Reporting concerns about wildlife management or poaching
Help learning and navigating available grants for community environmental projects
Illinois Commerce Commission (ICC)
Filing complaints about energy or telecommunications providers
Help with utility disconnection or service restoration
Assistance with rail safety concerns (e.g., quiet zones)
Clarifications on state energy rebates or programs
Illinois Department of Employment Security (IDES)
Resolving discrepancies in unemployment claims
Assistance with fraud investigations or identity theft related to unemployment
Help with employer tax issues under the unemployment insurance program
Accessing workforce training programs or job fairs
Illinois Department of Veterans’ Affairs (IDVA)
Help accessing VA healthcare services and state veteran homes
Advocacy for veterans seeking educational benefits
Assistance with filing VA disability claims or appeals
Guidance on burial benefits for veterans
Illinois Department of Revenue (IDOR)
Resolving issues related to personal or business income tax
Help with tax incentives for small businesses or nonprofits
Illinois State Board of Education (ISBE)
Help with teacher licensure or certification issues
Assistance for families navigating Individualized Education Programs (IEPs)
Illinois Department of Transportation (IDOT)
Reporting hazardous road conditions or damaged infrastructure
Requests for traffic studies in neighborhoods
Assistance with state transportation grants for local projects
Resolving disputes over highway right-of-way issues
Legislative Services
Clarification on new or proposed state laws
Advocacy for changes in state policy or law
Help obtaining legislative records or archives
Education on the legislative process